Information We Collect
When you visit our website, create an account, or place an order, we may collect the following types of information:
- Personal identifiers: Name, email address, billing and shipping address, phone number
- Payment information: Processed securely by our payment processor. We do not store full card numbers on our servers
- Order and transaction data: Products purchased, order history, and transaction details
- Usage and technical data: IP address, browser type and version, pages visited, time spent on site, referring URLs
- Communications: Emails or messages you send to our support team
How We Use Your Information
We use the information we collect to:
- Process, fulfill, and confirm your orders
- Send shipping notifications and order updates
- Respond to customer service inquiries and support requests
- Improve our website, products, and customer experience
- Send promotional communications where you have opted in
- Comply with legal obligations and enforce our Terms of Service
- Detect and prevent fraud or unauthorized activity
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, including:
- Payment processors (e.g., Stripe, PayPal) to securely handle transactions
- Shipping carriers to deliver your orders
- Email service providers for transactional and marketing communications
- Analytics providers (e.g., Google Analytics) to understand and improve site performance
- Legal and regulatory authorities when required by law or to protect our rights
All third-party service providers are contractually required to maintain the confidentiality and security of your data and may only use it for the specific purposes we authorize.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, remember your shopping cart, analyze site traffic, and deliver relevant content. Cookies may include:
- Essential cookies: Required for the website to function (e.g., cart, session management)
- Analytics cookies: Help us understand how visitors interact with our site
- Marketing cookies: Used to deliver relevant advertising (only where consented)
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of 7 years for tax and legal compliance purposes.
Your Privacy Rights
Depending on your location, you may have rights including:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of any inaccurate or incomplete data
- Deletion: Request deletion of your personal data, subject to legal retention requirements
- Opt-out: Unsubscribe from marketing communications at any time via the unsubscribe link in any email
- Portability: Request your data in a structured, machine-readable format
To exercise any of these rights, contact us at: support@genixpeps.com
Data Security
We implement industry-standard security measures — including SSL encryption, secure payment processing, and access controls — to protect your personal information. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will indicate the date of the most recent update at the bottom of this page. Continued use of our website following any update constitutes your acceptance of the revised policy.
Contact
For any privacy-related questions or requests, contact us at: support@genixpeps.com
Last updated: May 18, 2026