Damage Protection
Returns & Refunds
Every order is protected against damage in transit.
Damage Protection Policy
Every order is protected against damage in transit. If your product arrives damaged, we’ll send a one-time replacement at no cost. Photo evidence is required for all claims and all replacements are subject to review.
How Returns Work
Document the Damage
Take clear photos of the damaged product and packaging as soon as it arrives. This evidence is required to process your claim.
Contact Us
Email support@genixpeps.com with your order number and photos of the damage. We’ll respond within 24 hours on business days.
Get Your Replacement
Once we verify the damage, we’ll ship a one-time replacement at no cost to you. All claims are subject to review.
Eligible for Return
- Products damaged during shipping (with photo evidence)
- Defective products that don’t meet purity standards
- Incorrect items received
Not Eligible for Return
- Reconstituted products
- Damage claims without photo evidence
- Products improperly stored after delivery
- Products without proof of purchase
Received a Damaged or Defective Product?
We take quality seriously. If your order arrives damaged in transit, we’ll send a one-time replacement at no cost.
Take Photos
Document the damage or issue with clear photos
Email Us
Send photos and order number to support@genixpeps.com
Get Replacement
We’ll ship a replacement within 24 hours of approval
Replacement Timeline
Note: One replacement per customer per order. All claims are subject to review and may be denied if evidence is insufficient or the claim appears fraudulent.
Important Disclaimer
- All products are sold strictly for research purposes. GENIX is not responsible for any misuse, mishandling, or improper storage after delivery.
- Replacements are offered as a courtesy for verified transit damage only. We do not offer refunds for change of mind, research outcomes, or improper use.
- Excessive or suspicious claims may result in account review and denial of future replacements.
- By placing an order, you acknowledge and agree to this policy.
